Contact Student Connect

Important Notices:

Spring/Summer 2020 Application for Admission:

Applications for Spring/Summer 2020 admission, awards, and residence will be opening in early December. Please check the Undergraduate Admissions website at that time for more information.
CCID Creation

CCIDs and student ID numbers are issued within a week after submitting your application. In the meantime, ensure that you are able to log in to UAlberta Launchpad for updates to your application status. We appreciate your patience!
Temporary PIN

If you have not received your temporary PIN to log in to Launchpad, please call Student Connect at 780-492-3113 or toll-free at 1-855-492-3113 to request it to be resent to you.
Program Change Request

Applicants who wish to be assessed for a different program after a decision has been made on their application should contact Student Connect to submit a request for consideration. Program change requests after a decision has been made are not guaranteed to be processed.
Uploading documents to UAlberta Launchpad

Once you have submitted your application and have gained access to UAlberta Launchpad, in most cases you will be able to upload electronic copies of your transcripts. These will be used for your preliminary evaluation, however, official documents may be required at a later time. Once an Admissions Advisor has evaluated your application, your Checklist will be updated.

If you are fulfilling English Language Proficiency or Spoken English Proficiency by taking an IELTS or TOEFL test, you can upload an electronic copy of your Test Report Form through UAlberta Launchpad. Ensure that the electronic copy is legible and it contains your Test Report Form number (for IELTS).
High volume times:

Our current email response time is approximately 7-9 business days.

(UAlberta email address if available)
(Type "none" if you don't have a student ID or have forgotten it)
(PDF, Word, Excel, ZIP file):
Note: To submit multiple files, please attach them as a ZIP file.
Maximum file size is 5 megabytes

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students. Services are provided online, by phone, and in-person.
Learn more »


Email: Contact Form »
Phone: 780.492.3113
Toll-Free: 1.855.492.3113
Fax: 780.492.7172

If you need your CCID password reset, please call or visit us as we will need to verify your identity over the phone or in person.

Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Office Hours (MST):
Monday - Tuesday: 8:15 a.m. - 4:15 p.m.
Wednesday: 10:00 a.m. - 4:15 p.m.
Thursday - Friday: 8:15 a.m. - 4:15 p.m.

Closed for all Canadian public holidays and other university closures.