Contact Student Connect

Important Notices:

For up-to-date information and specific actions the University of Alberta is taking in consultation with public health experts, government officials, and other post-secondary institutions, visit
Updates About Our Services

If you are an applicant, please take a look at our FAQ page for updates about:
  • Impact of cancelled exams/school semesters
  • Duolingo English Test as an ELP alternative
  • Changes to admission evaluations due to the global pandemic
If you have questions related to services that were previously provided in person or over the phone please take a look at our FAQ page for more information prior to submitting your inquiry:

  • Official transcripts
  • RESP forms
  • Government student loan interest-free status forms or other non-RESP forms
  • Special requests
  • Student loan application/registration confirmation forms
  • Changes to personal information (citizenship status, changes to legal name, etc.)
  • Degree verification requests
Student Connect Hours & Service
Student Connect is open and working remotely. We are answering emails submitted through our contact form below during our business hours. Note: In-person and phone services are unavailable until further notice.
Email Response Time
Emails are answered in the order they have been received and our current email response time is approximately 2-4 business days.

(UAlberta email address if available)
(Type "none" if you don't have a student ID or have forgotten it)
(PDF, Word, Excel, ZIP file):
Note: To submit multiple files, please attach them as a ZIP file.
Maximum file size is 5 megabytes

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students.
Learn more »


Email: Contact Form ยป
Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Service Hours (MST):
Monday - Friday: 10:00 a.m. - 4:00 p.m.
Lunch-time closure from 12:00 p.m. - 1:00 p.m.

Closed for all Canadian public holidays and other university closures.