Contact Student Connect

Important Notices (Last updated July 2020):

For the latest COVID-19 updates related to the University of Alberta community visit
NEW: Forms to be completed by the Office of the Registrar

If you have a form that requires a section to be completed by an Office of the Registrar advisor, please click on the “Form Submission Request” button below and submit a scanned copy of your form!

Examples of forms include:
  • Government student loan interest-free status forms or other non-RESP forms
  • Student loan application/registration confirmation forms
  • CPP forms
  • Other verification of enrollment or scholarship application forms
Updates to services previously offered in person:

If you have questions related to services that were previously provided in person or over the phone please take a look at our FAQ page for more information prior to submitting your inquiry:
  • Official transcripts
  • Changes to personal information (citizenship status, changes to legal name, etc.)
  • Degree verification requests
Student Connect Hours & Service
Student Connect is open and working remotely. We are answering emails submitted through our contact form below during our business hours and responding to live chat inquiries through Vera when advisors are available. To access Vera, our virtual assistant, click on the message bubble on the bottom right corner of any Office of the Registrar webpage! Note: In-person and phone services are unavailable until further notice.
Email Response Time
Emails are answered in the order they have been received and our current email response time is approximately 6-8 business days.

(UAlberta email address if available)
(Type "none" if you don't have a student ID or have forgotten it)

This helps us to match you with the most appropriate advisor.
     No      Yes
(PDF, Word, Excel, ZIP file):
Note: To submit multiple files, please attach them as a ZIP file.
Maximum file size is 5 megabytes

Student Connect

Student Connect provides services from the Office of the Registrar to current and prospective undergraduate and graduate students.
Learn more »


Email: Contact Form »
Mailing Address:
Administration Building
University of Alberta
Edmonton, Alberta, Canada
T6G 2M7

Service Hours (MST):
Monday - Friday: 10:00 a.m. - 4:00 p.m.
Lunch-time closure from 12:00 p.m. - 1:00 p.m.

Closed for all Canadian public holidays and other university closures.